1.            Background:

1.1.            En’Vogue Furnishings India Pvt. Ltd, a company incorporated under Companies Act, 1956 having its registered office at ​Basement, 20, Pusa Road, New Delhi- 110005, India owns and administers the website www.obsessions.co.in (“Site” or “Obsessions” or  “we” or “us”or “our”). We at Obsessions take the privacy of your information seriously.

2.            Brief of the Obsessions’ Privacy Notice and Privacy Policy:

2.1.            This Privacy Notice & Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws.

2.2.            This privacy notice and privacy policy (“Policy”) are to be read along with, and not in contradiction to, any applicable law and are legally binding documents between you and M/s En’Vogue Furnishings India Private Limited.

2.3.            The terms of this privacy notice and privacy policy will be effective upon your acceptance and will govern the relationship between you and M/s En’Vogue Furnishings India Private Limited for your use of our website: https://obsessions.co.in/.

2.4.            This Policy describes the Data we collect from you through our website, and mobile applications (collectively as “Platforms”). It also describes the purposes for which we collect that digital personal data, the other parties with whom we may share it and the measures we take to protect the security of yourPersonal Data. It also tells you about your rights and choices with respect to your Personal Data, and how you can contact us about our privacy practices.

2.5.            You may at any time withdraw your consent for the collection and use of your information including Personal Data. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Data based on your previous consent prior to the withdrawal.

2.6.            Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platforms.

3.            Applicability:

3.1.            This Policy applies to every person who is a visitor to or a user of our platform.

4.            Definitions: In this Policy, the following definitions are used-

4.1.            Consent Officer: means a person appointed by the Company, who acts as a single point of contact to enable You  to give, manage, review and withdraw your consent through an accessible, transparent and interoperable platform;

4.2.            Cookies: a small file placed on your device by our Platforms when you either visit or use certain features of our Platforms. A cookie generally allows a website to remember your actions or preference for a certain period of time.

4.3.            Data:  means a representation of information, facts, concepts, opinions or instructions in a manner suitable for communication, interpretation or processing by human beings or by automated means and includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our Platforms.

4.4.            Data Processor: means any person who processes personal data on our behalf.

4.5.            Data Protection Laws: any applicable law for the time being in force relating to the processing of Data.

4.6.            Digital Personal Data: means personal data in digital form.

4.7.            Partners: select third parties with whom we have contracts for the businesses described in this Privacy Notice.

4.8.            Person: includes an individual, a Hindu undivided family, a company, a firm, an association of persons or a body of individuals (whether incorporated or not), the State and every artificial juristic person.

4.9.            Personal Data :means any data about an individual who is identifiable by orin relation to such data

4.10.            Processing: in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.

4.11.            Service Providers: includes entities to whom we may disclose your Data in order to process information for a specific purpose pursuant to written contract.

5.            Choice & Consent

5.1.            Your knowledge and consent are required for the collection, use or processing of your personal data and you always have the option to withdraw your consent at any time or choose not to provide the information sought at any given time.

5.2.            Choice: The consent given by you must be free, informed, clear and specific with respect to the purpose identified in this privacy notice. The consent form that is provided to you mentions that consent is voluntary, and that refusal to provide consent/ revoke consent at any time will attract no penalty or loss of benefits to which you shall otherwise be entitled under any scheme or policy provided by Obsessions.

5.3.            Consent: The consent form enables you to make an informed decision regarding data for which you intend to give consent, purpose of usage of data clearly and unambiguously and the duration for which data may be retained. Please note that a fresh consent will be taken in case there is any change in privacy policy, or procedure, or a new purpose is identified other than the one(s) previously identified.

5.4.            Means of obtaining Consent: Your consent may be obtained through the consent form at the instance of using ourwebsite or mobile application electronically or through a consent officer.

5.5.            Types of Consent: Your consent obtained for the collection and processing of personal data may be obtained directly from you or by a person other than you in the following circumstances:

5.5.1.            Consent provided on behalf of a child: The parent or legal guardian can give consent on behalf of a child below the age of 18 years.

5.5.2.            Serious illness or mental incapacitation: Your nominee shall be authorised to give valid consent on your behalf incase of serious illness or mental incapacitation. In case you have not declared a nominee to act on your behalf, then any adult member of your family may provide valid consent on your behalf, only when there is proof of relationship with the data principal.

5.5.3.            Death of Data Principal: In the event of your death, your nominee may have access to your personal data if such access by such person was specifically consented to by you in the consent form.

5.6.            Please note that personal data may be collected, used or disclosed only with the consent of your nominee, parent, or guardian, who has been authorized to provide valid consent on your behalf.

5.7.            You may terminate your account at any time by writing to us at [email protected] from the email ID you have used for creating your account login and mentioning “Please close my Obsessions account in the subject line”. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in the archive on our servers even after the deletion or termination of your account.

5.8.            You can make choices about our collection and use of your Personal Data. You can access, edit or remove your Personal Data on our Platforms through our website or mobile application electronically or through a Consent Officer. Also, when you are asked to provide Personal Data, you may decline.

6.            Purpose of Collecting Data:

6.1.            We may collect, use or process your information including Personal Data for the following purposes:

6.1.1.            For creating and giving you access to your registered account on the Platforms.

6.1.2.            To develop, deliver, process and improve our Products, services, content in order to personalize and improve your experience.

6.1.3.            To inform you about our Products, services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.

6.1.4.            For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications.

6.1.5.            To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

6.1.6.            To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Platforms.

6.1.7.            To detect or monitor any fraudulent or illegal activity on the Platforms

6.1.8.            When you shop with us and request for home delivery of the products, we collect your personal data like your name, full address with zip code, email id and phone number. This information is also shared with our TSPs (Transport Service Provider) for them to be able to deliver your order to your location. We have contracts with them to keep your data secure and are used only for the purpose to provide the defined service.

7.            What Data Do We Collect About You?

7.1.            The data that we collect on our website comes under two general categories:

7.2.            Personally Identifiable Data: This refers to data that lets us know who you are or things specifically about you. This Data may include, without limitation, the following categories-

7.2.1.            Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

7.2.2.            Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

7.2.3.            Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, thumb impression, occupation, or any other personal information provided in product reviews or responses to surveys or questionnaires.

7.2.4.            Your reviews, feedback and opinions about our products, programmes and services.

7.3.            Aggregate Data: This refers to data that does not distinguish you as a particular individual. This data includes website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies and also includes URL (Uniform Source Locator) of the website that directed you to our site and any search terms you enter on our site. Such information is aggregated by our web server to monitor the activities on the site and evaluate its performance. We may also collect the following information about the pages you visit/access, the links you click on our website, the number of times you access the page,things you view, add to bag, add to wish list. This helps us improve the features and functions on the website to provide you a satisfactory user experience. We might compile, publish, store, collect, promote, disclose or use any Aggregate Data.

7.4.            We do not correlate any Personally Identifiable Data with Aggregate Data. In case we do this, it will be protected as per the terms mentioned for Personally Identifiable Data in this Privacy Policy below.

7.5.            Financial information: Please note that we do not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter do we have access to, or store, your complete card account information.

8.            How do we collect Data?

8.1.            We collect Data in the following ways:

8.2.            Information You Give Us Pursuant To Consent: We receive, store or process data you enter on our Platforms for the purpose specified in this Privacy Notice when-

8.2.1.            you register with us to purchase products and/or services, directly from us or from sellers listed on our Platforms;

8.2.2.            you conduct a transaction with us or attempt a transaction at on our Platforms;

8.2.3.            you complete surveys conducted by or for us;

8.2.4.            you elect to receive any communications (including promotional offers) from us;

8.2.5.            from the information gathered by your visit to our Platforms;

8.2.6.            If you provide Data on behalf of any corporation, company, institution, association or other entity, you represent that you are providing the same under authority from such corporation, company, institution, association or other entity

8.3.            Automatic Information We Collect:

8.3.1.            We automatically collect some information when you visit our Platforms. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

8.3.2.            Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Obsessions uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our Platforms.We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.

8.3.3.            We may receive information from public databases, marketing partners, social media platforms, and other outside sources.

8.3.4.            The website contains links to other websites, which could be held under En’Vogue Furnishings India Pvt. Ltd., or otherwise. Websites held under us would follow the same privacy policy as obsessions.co.in. For external links, we are not responsible for the privacy practices of such websites which we do not own, manage or control.

8.3.5.            We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.

8.3.6.            We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

8.4.            E-mail Communications: By accepting the Terms of Use, you also accept to receive news, updates, offers/ campaign related SMS/Email, to the mobile phone number/email address provided by you. You can unsubscribe/ opt-out from receiving marketing/ promotional communications, newsletters and other notifications from us at any time by following the instructions set out in such communications or through theConsent Officer.

8.5.            We may request access or permission to certain features from your  device, including the device’s notification and storage access for the better functionality of the platform. You can change the access or permissions, through your device’s settings.

9.            Minimum Necessary Uses & Disclosures

9.1.            We shall make reasonable efforts to use, disclose, and request only the minimum amount of personal data needed to accomplish the intended purpose of the use, disclosure, or request.

9.2.            We shall not disclose personal data to third parties, except after providing notice and seeking informed consent from the individual for such disclosure.

10.            Disclosure of Information Collected

10.1.            We may from time to time be required to disclose the information collected from you to our trusted third party service providers who assist us in order to facilitate the provision of services and purchase of Products on the Platforms. For instance, we may share your information with third party payment gateway providers to process transactions on the Platforms. By using the Platforms, you consent to any such disclosure of your information with third party service providers. We ensure that such third party service providers are bound by contracts having confidentiality obligations and/ or use, maintain and follow legally accepted industry and security standards with respect to such information.

10.2.            We do not share or rent your information with third parties except our agents and alliance partners.

10.3.            Agents: We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from Obsessions.co.in website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

10.4.            Alliance partners: We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by www.obsessions.co.in.

10.5.            We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.

10.6.            We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

10.6.1.            Required by special circumstances such as compliance with court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

10.6.2.            To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Obsessions.co.in terms of use or to defend against legal claims;

10.6.3.            We have your permission;

10.6.4.            To provide products or services you have requested.

10.7.            We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.

10.8.            We share your information with advertisers on an aggregate basis only.

10.9.            We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.

10.10.            We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

10.11.            A third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third party payment service providers.

10.12.            While we take best efforts to ensure that your information including Personal Data is duly protected by undertaking reasonable security measures as prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Data while using the services given that the Internet is susceptible to security breaches.

11.            Security

11.1.            The security of your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Platforms, your information is protected through our security systems. Please note that we use international and industry-recognized standards such as per applicable laws, rules and regulations.

11.2.            Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.

11.3.            Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Data or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, technical glitches, breach of security and encryption, etc.

12.            Cookies Policy:

12.1.            Due to the communications standards on the Internet, when you visit, access or browse the Platforms, we automatically receive the uniform resource locator of the site from which such you visit, access or browse the Platforms, details of the website you visit on leaving the Platforms, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyze overall User trends and to help us improve our services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with the services.

12.2.            The amount of information sent to us depends on the settings of the web browser used by the User to access the Platforms. The User may refer to the browser used, if the User wishes to learn what information is provided to us.

12.3.            We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file. Reference for cookies can be found at http://www.cookiecentral.com/.

12.4.            We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

12.5.            You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Platforms.

12.6.            We may allow other companies or entities to serve advertisements to you. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its Users, we may allow authorised third parties to place or recognize a unique cookie on the User’s browser.

12.7.            You agree and understand that we do not exercise control over third party websites displayed as search results or links on the Platforms. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from their Users, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website.

12.8.            We may keep records of telephone calls received from and made to Users for the purpose of administration of services, research and development, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the User with the services.

12.9.            If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

12.10.            Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

12.11.            Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies.

12.12.            This privacy statement covers the use of cookies by Obsessions.co.in only and does not cover the use of cookies by any advertisers.

12.13.            We do use cookies on point of collection pages of email address, but we do not use them in emails.

12.14.            Our web servers automatically collect limited information about your computer connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

13.            Retention of information

13.1.            We will retain your data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

14.            Modification

14.1.            We reserve the right to amend this Privacy Notice & Privacy Policy at any time. The Policy, as and when modified, shall be updated on the Platforms and you shall again be requested to provide your consent for collection, use or processing of your data. We encourage you to review this Privacy Policy whenever you visit our Platforms to understand how your Personal Data is used.

15.            Grievance Redressal & Consent Management

15.1.            In case, you have any questions, grievance or complaints about this Privacy Notice & Privacy Policy, or the Platforms, you may contact our grievance officer on the below mentioned details:

15.2.            In case, you would like to obtain a copy of your personal data with us, or if you would like to ask us to access, correct or delete your personal data or to exercise other individual rights, you may contact the Consent Officer on the below mentioned details:

16.            Governing Law:

16.1.            The terms of this Privacy Notice & Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi.

17.            Severability

17.1.            Whenever possible, each section of this Privacy Notice & Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

17.2.            The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Obsessions.co.in or to the people that are not engaged, employed or managed by Obsessions.co.in

17.3.            Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data. Feel free to contact us with your questions.

18.            Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of the Data, if such loss, damage or misuse is attributable to a Force Majeure Event as defined in the Terms of Use.