FEES AND PAYMENTS POLICY
1.
WHO
ARE WE?
1.1.
M/s
En’Vogue Furnishings India Pvt. Ltd, , a company incorporated under Companies
Act, 1956 having its registered office at Basement, 20, Pusa Road, New Delhi- 110005, India
(“Envogue”, ”Obsessions”, “site”, “we”, “us” or “our”) is managing and
operating the websites www.obsessions.co.in and the corresponding mobile
applications thereof (collectively
referred to as the “Platforms”) through which it inter alia, offers various
retail solutions, facilitates the online sale of a diverse range of carpets
& rugs and bath & home accessories listed on the Platforms from time to
time (“Products”) to the users of the Platforms
(“User” or “Users” or “you” or “your”).
2.
WHAT
IS THIS FEES AND PAYMENTS POLICY?
2.1.
This
Fees and Payments Policy (“FPP Policy”), together with the Platform Terms of
Use, Terms of Sale and Privacy Notice & Privacy Policy describes
Obsessions’saccepted payment methods, and Obsessions’s policies and procedures
in relation to acceptance of fees and payments towards the services offered
through the Platforms. Our primary object is to ensure that the Platforms are
User friendly and equipped with reasonably expected security infrastructure to
protect any financial information which may be shared by User(s).
2.2.
User(s)
are required to peruse and understand the terms of this FPP Policy. If You do
not agree to the terms contained in this FPP Policy, You are advised not to
accept the Platforms Terms of Use and this FPP Policy and may forthwith leave
and stop using the Platforms. The terms contained in this FPP Policy shall be
accepted without modification and, by using, browsing, accessing, or purchasing
from the Platforms, You agree to be bound by the terms contained herein and any
subsequent changes, modifications, amendments made in relation thereof.
3.
FEES
AND PAYMENT OPTIONS
3.1.
In
order to ensure User(s) convenience, Obsessions offers multiple payment options
to the User(s). Obsessions without prior notice to User, reserves the right to
add or delete payment options from the ones listed below:
3.1.1.
payment
through net banking facilities;
3.1.2.
payment
through select credit cards;
3.1.3.
payment
through select debit cards;
3.1.4.
payments
through prepaid payment instruments and electronic wallets;
3.1.5.
payments
through equated monthly instalments (“EMI”) enabled for select debit and/or
credit cards;
3.1.6.
Any
other payment option that may be provided by Obsessions from time to time.
3.2.
The
payment options referred to above shall hereinafter collectively be referred to
as “Payment Options”. While reasonable endeavours are made to offer the Payment
Options through varied banking channels, presently, Obsessions accepts payments
only from major select banking avenues. Obsessions does not accept payments
made through international debit/credit cards.
3.3.
It
is expressly clarified that accepting a User’s payment through the Payment
Options is solely at Obsessions’s discretion. Obsessions reserves the right to
reject payment from a User through the Payment Options for any reason
whatsoever. In order to further validate a User’s transaction, Obsessions may
request the User to submit additional documents including copies of the User’s
photo identity proof (such as the User’s PAN card, etc.), failing which,
Obsessions reserves the right to reject a User’s payment made through the
Payment Options.
3.4.
While
using the Payment Options, User agrees to provide correct, complete and
accurate financial information such as credit/debit card details or prepaid
payment instrument account details which may be stored by Obsessions’s third -
party payment gateway provider. User(s) shall not use a credit/debit card or
prepaid instrument which is not lawfully owned by him/her or which the User has
not been lawfully authorised to use. The User shall solely be responsible for
the security and confidentiality of his/her financial information. Obsessions
disclaims all liabilities that may arise as a consequence of any unauthorized
use of the User’s financial information and/or identity, including, details
relating to the Payment Options.
3.5.
Obsessions
shall not be held responsible and shall not assume any liability in respect of
any loss or damage suffered by a User owing to:
3.5.1.
a
lack of authorization for any transaction, including such transactions carried
out on gift cards and vouchers issued to User(s) as a part of Obsessions’s
promotions;
3.5.2.
any
payment issue arising out of technical glitches occurring during a transaction;
or
3.5.3.
declination
of transaction for reasons beyond Obsessions’s control.
3.6.
All
the Products listed on the Platforms are inclusive of all applicable taxes. You
will be responsible for payment of all fees/costs/charges associated with the
purchase of Products from Us and You agree to bear any and all applicable taxes
including but not limited to VAT/CST, service tax, GST, duties and cesses, etc.
3.7.
To
enable users to make payments for purchasing Products on the Platforms, in
addition to this FPP Policy, the terms and conditions of the User’s bank,
applicable financial institution and/or card issuing association may be
applicable. The User’s bank, financial institution or card issuing association
may decline or prevent the User from making electronic payments for buying the
Products on the Platforms and Obsessions does not control the same and hence,
shall not be at any point in time be held liable in relation thereof.
3.8.
Obsessions
may, from time to time contract with third party payment service providers
including banks, to open nodal bank accounts under applicable Indian laws. This
will be done to facilitate the payments between User(s) and other third
parties, apart from Obsessions. These third parties may include other service
providers including payment aggregators, prepaid instrument providers, courier
and logistic service providers, etc.
4.
If
the User carries out a purchase on any Platforms and the payment in lieu
thereof has been invalidated, Obsessions reserves the right to retrieve the
invalidated payment from the User and the User shall within 5 (five) business
days from the date of receiving a written notice from Obsessions, remit the
Payment into Obsessions’s bank account, the details of which shall be set out
in the notice. If the User fails to remit the Payment into Obsessions’s bank
account despite having received the notice, Obsessions shall be entitled to
initiate civil and/or criminal legal action against the defaulting User at
his/her cost and peril.
5.
EMI:
The EMI Payment Option allows Users to make staggered payments for the purchase
of Products from the Platforms. The EMI Payment Option is only available for
payment through eligible credit cards issued by selected banks as specified on
the Platforms. The terms and conditions of the relevant banks shall be
applicable on all payments made by Users using the EMI Payment Option, and
Obsessions will not be responsible or liable for any issues or claims arising
from the use of this Payment Option.
6.
GRIEVANCE
REDRESSAL
6.1.
Any
grievances relating to the FPP Policy may be directed by you to the grievance
officer of Obsessions who can be contacted at:
Name:
Priya Singh
Designation: Grievance Officer
Email Address: [email protected]
7.
CUSTOMER
SUPPORT TEAM:
7.1. Any queries or concerns relating to
the Fees and Payment may be directed by you to our customer support team who
can be contacted at: [email protected]
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